Generally

andcares.se sells goods via the internet to private individuals and companies in Sweden with social security or organization numbers. To shop with us, you must be 18 years old and have a valid Swedish ID document for parcel shipments. If you are under 18 years of age, you must have consent to your purchase from your guardian. For card purchases where the customer is a minor, the authorizer is responsible for the card. The products we sell can be used in Sweden and they have a Swedish manual or instruction manual when the product requires it, either in physical or digital form. Usual guarantees are provided on products where a guarantee is applicable and any guarantees are valid in Sweden and only for first-time buyers. More information can be found in the respective product’s user manual.

Ordering

Ordering is done on our website www.andcares.se . If you have questions about how to order, please email order@cop-plus.com . Completed order means that you accept our terms of purchase and consent to your name and personal or organization number being registered in our customer register. A purchase agreement is only made when we have confirmed the order by sending an order confirmation to the email address you specified. We reserve the right to correct orders if delivery cannot be made for any reason, and if you have placed multiple orders we reserve the right to combine your orders and deliver them in one package.

With all purchases, you can, in connection with ordering and delivery from us, receive information about our partners such as shipping companies, charities and partners.This occurs on all CoP Plus surfaces;site, email and package.

Prices and product images

All prices are stated in Swedish kronor including VAT. Any shipping costs are added, depending on which shipping option you choose when ordering.

The product images on the website do not guarantee that the exact appearance and nature of the item is reproduced. We reserve the right for any errors in product information and reserve the right to change product information and prices without prior notice.

andcares.se reserves itself for any errors in price and product information or otherwise on the website. In the event of any inaccuracies, andcares.se reserves the right to correct this afterwards. We reserve the right for price adjustments, final sales, inventory differences, technical problems, changes to technical specifications and any typographical errors on our site or in our advertisements. We reserve the right to cancel incorrect orders.

Personal data

In connection with your order and/or account registration, you agree that we store and use your data in our business to complete and provide the service you can expect from us. All personal data processing takes place in accordance with the data protection regulation.

The information you provide about yourself is used by andcares.se and our partners for payment and delivery.We guarantee that no information about you will be sold or passed on to third parties. Read more about how we process your personal data in our privacy policy

We reserve the right to cancel orders that contain incorrect personal data or where the customer has payment complaints.

Copyright

All content on this website, such as text, graphics, logos, images, audio clips, digital downloads and other software, belongs to apotea.se or our suppliers and is protected by Swedish and international copyright laws.

Shipping and delivery

At checkout you can choose between different shipping methods. andcares.se normally handles your order within 24 hours (weekdays excluding holidays) from the order until the item leaves our warehouse, provided we have the item in stock.When the goods have left our warehouse, delivery responsibility passes to the shipping companies that deliver your order within the specified time for the selected shipping method. andcares.se cannot provide any delay guarantee for goods that are not in stock at the time of ordering or for goods that have left our warehouse. This means that the total delivery time before the product reaches you may be longer than what is stated as normal for the selected shipping method.

To certain parts of Norrland and to Gotland, Posten, Schenker and DHL deliver with a one-day delay, this is not included in the estimated delivery time we state on the website. This concerns, for example, certain towns with postcodes starting with 82-84, 86-89 and 91-98.

The customer always has the right to cancel the purchase in case of delivery delays. There may be occasions that make it impossible for us to fulfill the order, for example if our supplier cannot fulfill his commitment to us. Contact order@cop-plus.com if you wish to cancel your purchase.

Payment

At checkout, you can choose between the payment methods invoice, card payment or direct payment.

andcares.se has the right to carry out a credit check where necessary in order to be able to grant credit time. As a customer, you undertake to pay within the specified time for the selected payment method. Payment after the due date may result in late fees and interest.

Right of withdrawal and return

As a customer, you always have a 14-day right of withdrawal according to LODA – the Act on distance contracts and contracts outside business premises. The cancellation period starts from the day you received the item. The item needs to be returned in an unchanged condition for you as a customer to receive a full credit. Products that are sealed for health or hygiene reasons are exempt from the right of withdrawal if the seal is broken by the consumer. If you are unsure whether the item you purchased is affected by this exception, please contact our customer service.

Email us atorder@cop-plus.com We need the following information:

1. 1. a) order number (found in your order confirmation, on the delivery note or invoice)
   2. b) your name and contact details
   3. c) number and name of the products that are desired to be returned

andcares.se must confirm that the return is permitted and that the cooling-off period has not passed before the goods are sent back. The return takes place via PostNord using a QR code that is sent by SMS and email after your contact with us. Packages that are sent by other shipping methods and end up with an agent will not be picked up but will be returned to the sender.

We charge a return shipping fee of SEK 50, the cost is charged in connection with crediting for your return. A confirmation email is sent when the return has been processed. Return processing can take up to two weeks.

Refund

If you have an unpaid invoice for your order, it is important that you move the due date forward yourself, you can do that at klarna.se . When we have received and checked the returned item, we will refund the full purchase price as soon as possible, including any shipping costs (not the return shipping), but within 30 days at the latest. If you have paid by invoice or direct payment, we transfer the money to your bank account. If you have paid by card, we will credit the return amount to your card.

Unclaimed packages

We reserve the right to charge the costs for handling that arise in the case of unclaimed packages (return shipping, shipping costs, etc.). Therefore, we charge a fee of a maximum of SEK 200 depending on the weight if a package is not picked up. The shipment is with the postal agent for 7-14 days (depending onthe shipping method) before it is returned to us. Please therefore note that if you regret a purchase and want to return the product, you must first pick up the package and then return it as described above.

Complaint

If you have received a defective or wrongly shipped item, please contact ourcustomer service immediately at order@cop-plus.com Describe the error in as much detail as possible.If we cannot solve the problem, you can of course complain about the product to get a new one. Complaints must be made in accordance with the instructions you receive from us.In the event of a dispute, we followthe recommendations of the General Complaints Board. You can also proceed with your complaint on the EU’s common dispute resolution page, which you can find here: http://ec.europa.eu/odr .